Privacy Policy

Effective date: 24 March 2026  |  Last updated: 24 March 2026

Aethiro Pty Ltd (ABN 69 683 331 919) ("Aethiro", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, business name, and physical address.
  • Business information: industry, location, size, and operational details you share with us during our engagement.
  • Inquiry and correspondence data: information you provide when contacting us via our website form, email, or phone.
  • Usage data: anonymised analytics data including pages visited, time on site, and referral source (if analytics are enabled).

We do not collect sensitive information (such as health or financial account information) unless specifically required to deliver a service and with your explicit consent.

2. How We Collect Information

We collect personal information directly from you when you:

  • Submit our website contact form
  • Book a discovery call via book.aethiro.com
  • Email or call us directly
  • Engage us to provide carbon accounting or consulting services

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide our services
  • Prepare and deliver carbon accounting reports and advice
  • Send service-related communications (quotes, invoices, project updates)
  • Improve our website and services
  • Comply with legal and regulatory obligations

We do not use your information for unsolicited marketing without your consent. If you opt in to receiving updates from us, you can unsubscribe at any time.

4. Third-Party Services We Use

We do not sell, trade, or rent your personal information to third parties. To operate our business, we use the following third-party services, each of which may process personal data in accordance with their own privacy policies:

  • Netlify (website hosting), our website is hosted on Netlify's infrastructure. Netlify may collect server logs including IP addresses. See Netlify's Privacy Policy.
  • Zoho Bookings, used to manage discovery call appointments. When you book a call, your name, email address, and selected time are stored in Zoho Bookings. See Zoho's Privacy Policy.
  • Zoho Mail, we use Zoho Mail to send and receive business emails, including replies to enquiries submitted via our website contact form.
  • Zoho CRM, contact details and project notes for clients and prospects are stored in Zoho CRM. Access is limited to authorised Aethiro personnel only.
  • Legal authorities: we may disclose personal information where required by law or to protect our legal rights.

Where these third-party services store data outside Australia, we take reasonable steps to ensure they comply with the Australian Privacy Principles or equivalent international standards.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS. Access to client data is restricted to authorised personnel only.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To do so, contact us at solutions@aethiro.com. We will respond within 30 days.

7. Complaints

If you have a concern about how we handle your personal information, please contact us first at solutions@aethiro.com. If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Analytics

Our website may use cookies for functionality and analytics purposes. Where analytics are enabled, we use privacy-respecting tools and do not share identifiable usage data with third parties for advertising purposes. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at www.aethiro.com/privacy-policy/. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

For privacy-related queries, please contact:

Aethiro Pty Ltd
ABN 69 683 331 919
Gladstone, Queensland 4680
Email: solutions@aethiro.com
Phone: (07) 4886 0724